Frame Guarantee

Our sofas come with a lifetime frame guarantee and covers against faults to the sofa and footstool frames including:

-Loose joints

-Timber breakage

In order to make a claim, please contact our customer service team here. We will require proof of purchase, so please quote your order reference number. Once we have received your claim, we will arrange for an in home inspection by our third party furniture technicians Emmiera. 

Your guarantee provides a repair service with Emmiera, but if your item cannot be repaired, we will replace it with the same model. 

Please be aware we reserve the right to use alternative/similar materials, where the original materials are no longer available.

Your guarantee does not cover: 

-If the timber has been subject to adverse moisture

-If there is evidence of product abuse, misuse or it has been used in a non-domestic environment

-If the product has not been properly maintained in accordance with care instructions

-If the product is in an unsanitary condition (for example, damage caused by pets). We reserve the right to refuse to collect and/or dispose of any unsanitary product

-If the product has been exported outside of Mainland UK

-The pocket spring unit